September 8, 2009
Angkasa Jaya Ltd.
Jalan Candi Dasa No. 23
Dear Sir ,
I am writing to complain about a wrong delivery.
I ordered a medium-sized short-sleeved apple-green shirt. But you sent me two extra-large long-sleeved shirts in horrible black and cherry red.
As if this were not enough, I waited three weeks instead of your promised four-days time of delivery. You can imagine how disappointed I am to have received this package. I feel that your company is directly to blame. I am, therefore, writing to return this package. You wrote that the color I ordered is not available. Please send me an alternative for the shirt in other colors or I will have to request an immediate refund of the money I spent on the shirt.
I look forward to receiving your prompt reply.
M.A. Wildan Aulia